• All products from Small Bytes IT Solutions Pty Ltd are covered by 12 months Return to Base warranty.
• All warranty claims must be accompanied with the correct invoice
• For Printers, Scanners and Monitors their warranty is with the manufacturer directly. We can send it away; however, it is quicker for you to deal with them directly.
• Any faulty component will be sent to our supplier's, please allow 20-30 working days. (In rare cases this may take longer, we will keep you informed.)
• Freight and handling for goods are to be covered solely by the purchaser without exemption
• Small Bytes IT Solutions Pty Ltd will not be held responsible for any loss or damage to property, loss of income or earnings by, or by complications or costs arising from a failure of any of our products.

Warranty Exclusions

• Any product that has not been installed in accordance with the installation instruction supplied by the equipment manufacturer.
• Any product that is repaired or altered by anyone other than an authorized Small Bytes IT Solutions Pty Ltd technician, where products disassembled or repaired in such a manner that performance is affected .
• Any product that fails or is damaged as a result of improper storage, operation under abnormal conditions misuse, neglect, abuse, accident, act of God or maladjustment of consumer controls. Short circuiting the equipment will be considered misuse and will cause the product not to be covered by the warranty .
• Virus removal, support of 3rd party software, support of any hardware not purchased from us .
• If you purchased all parts and assembled them yourself and require troubleshooting to find a faulty component a minimum $50 labour fee will be charged .

Terms of Sale

• Small Bytes IT Solutions Pty Ltd reserves the right to refuse service to any customer they feel is displaying behaviour that is unacceptable to the general public or that is abusive towards any staff members.
• The purchase of a complete PC system from Small Bytes IT Solutions Pty Ltd requires the customer to provide a 50% deposit before parts can be ordered by Small Bytes IT Solutions Pty Ltd with the remaining balance paid on delivery
• All product sales are COD, and payment must be received in full before any ordered product is released to the customer.
• Small Bytes IT Solutions Pty Ltd can accept the following payment types
  • Cash
  • Cheque (Requires 4 working days for funds to clear)
  • Money Order (Requires 4 working days for funds to clear)
  • EFT (Electronic Funds Transfer, will require a receipt of transfer be faxed or emailed to Small Bytes IT Solutions Pty Ltd
• All payments that are posted to Small Bytes IT Solutions Pty Ltd in the form of Cheque or Money Order must be accompanied by the original or a copy of the invoice that the customer is providing payment for. The invoice that is returned to Small Bytes IT Solutions Pty Ltd must be signed by a person who has the authority to pay the account.
• All EFT payments must have the invoice number that the customer is providing payment for as a comment to the transaction.
• Any EFT payments that are not commented correctly will incur a trace fee of $30 to enable Small Bytes IT Solutions Pty Ltd to determine which invoice number the payment is to be credited to.
• Upon receipt of payment by Small Bytes IT Solutions Pty Ltd the customer will be issued with a receipt of payment.
• For all service based work payment is requested within 7 working days of the invoice being dispatched to the customer.
• Any account that is not paid within 30 days of being dispatched to the client will have an interest charge of 2% per month added to it until the account is settled.
• Any account that is 90+ days overdue will be forwarded to a debt collection agency.
• A customer who has their account forwarded to a debt collection agency will be liable for any fees that are incurred in recovering the debt.